Refund and cancelation policies

Fulfillment Policy

As an online payment gateway, at QuikiPay our core fulfillment relates to the facilitation and completion of secure customer payments on behalf of our merchant clients.

This QuikiPay Fulfillment Policy describes our standard payment processing, fund settlement, and account management commitments to merchants. Unless otherwise stated as alternate terms in a written agreement or contract signed between Quickipay and a merchant, the protocols outlined in this published Fulfillment Policy shall prevail and apply to all payment facilitation services rendered.

Payment Processing & Transaction Completion

QuikiPay enables real-time payment processing and funds transfers between shoppers and merchants. Transactions are considered successfully fulfilled when funds are cleared securely from the customer and deposited in full to the merchant’s QuikiPay account.
We commit to facilitating the completion of transactions that are initiated in good standing through our payment platform. Automated algorithms and fraud checks may occasionally flag orders for
further review before release of funds in rare cases.

Settlement & Payout Timelines

Approved funds received into merchant accounts will automatically release for payout to registered bank accounts on a 3-5 day settlement cadence after clearing through required card network holds.
Merchants may optionally sign up for Quick Payout to transfer approved funds to bank accounts next-day for a small additional transaction fee. Check availability in your country and with your
preferred bank partner.

Merchant Payment Protection

In case of disputes or complaints from cardholders, payment amounts from specific transactions may be held from merchants for up to 180 days as a customer payment protection measure per standard card network operating rules. Though rare, unresolved issues could potentially lead to for feiture or chargeback deductions from merchant accounts. We commit to fully supporting transaction documentation and tracking to prevent unwarranted disputes and losses wherever possible.

Please reach out to our merchant support team with any other questions related to our payment processing, fund settlement, or account management policies.

Refund and Cancellation

At QuikiPay, we strive to provide top-notch payment processing services and helpful customer support to create a seamless payment experience for both our business users and their customers. However, we understand that occasional issues may come up that require cancellation of services or refunds. Please see below for details on our policy for service cancellations and refund requests:

Canceling Services and Refund Requests

Businesses utilizing our payment processing services may request to cancel or downgrade services at any time. Any unused portion of subscription fees for the remaining billing period will automatically be refunded in full to the most recent payment account on file. Refunds are typically processed within 5-7 business days. Refunds may also be issued for any duplicate or erroneous transactions processed through QuikiPay’s gateway. Our team will review the validity of each request and process approved refunds to the original payment card or account.

QuikiPay is not responsible for providing customer refunds relating to disputes of your goods/services or delivery/fulfillment issues. We only facilitate the secure transfer of funds – issues with products, service delivery, or fulfillment are to be handled directly between merchants and their customers.

Chargebacks

If transactions processed through QuikiPay’s services result in card network chargebacks, we will deduct the chargeback amount plus assessed fees from your QuikiPay account per card network rules. Make sure to clearly communicate return/refund policies and delivery timelines with your customers to avoid unwarranted chargebacks.

We aim for full transparency around our cancellation and refund policies. Please reach out if you have any additional questions!